Customer Support

We're Here to help

Our team of experts will help ensure that your organization is successful when using any of our Abbott Informatics solutions.   

Use our Support Portal to report a software issue or ask a question. You may also track the status of an open ticket. Support subscribers may access the STARLIMS knowledge base and STARLIMS content library through the portal. 

Also, we offer comprehensive training courses at several of our global offices. Our three- to five-day training courses educate lab users on industry-specific solution functionality, SDMS and ELN capabilities, and much more.

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Additional Support Contacts

North America Support
(954) 580-3623
aisupportus@abbott.com 

Global Sales Inquiries
(954) 416-1693 

If our support does not fully meet your expectations, please email us at aisupportfeedback@abbott.com

 other office locations 

 

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professional services

We’ll help you identify your lab requirements, find areas for improvement, establish scope and plan a project that fits your budget and timeframe. Whatever your goals and needs, you’ll be supported by a team with specialized expertise in your industry.

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resource center

Explore industry-specific white papers, videos, case studies and publications about the latest innovations in informatics, all created with you and your organization in mind.

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