Professional Services

We are a total solutions partner for your entire sample and product lifecycle. No matter your size or industry, our Professional Services team will work with you to design and configure an informatics solution to fit your organization’s unique needs. From implementation to training, you’ll work with industry experts throughout who will help streamline your lab operations for operational excellence.

 

what to expect
global support

More than 300 Abbott Informatics professionals around the world are dedicated to support our customers quickly and effectively. View all of our local office locations

Ready-to-Implement Solutions

Designed by subject matter experts, our solution was built for your lab’s unique environment. When you're ready to scale lab operations, STARLIMS will scale too. Intuitive configuration tools enable you to customize workflows and fine-tune your solution as your organization grows.

industry knowledge

Our team members have an average of 30+ years of prior experience and operational expertise in various domains, helping your lab meet distinct, industry-specific standards and software regulations.

A certified partner

We adhere to the following standards and memberships: GAMP5, ISO 9001, PMBOK 2000, HL7, ITIL v3, American Society for Clinical Pathology, Project Management Institute, ASTM International, American Society for Quality, and the International Society for Pharmaceutical Engineering.

 

implementation

 

Our thorough and proven methodology helps ensure that your software implementation happens on time and on budget—with no surprises. Throughout the process, our Professional Services teams will act as a true extension of your lab to ensure a smooth implementation and long-term success with the STARLIMS solution.

discovery
 
Discovery & Requirements Definition

We get to know your business from the inside out. First, we’ll learn about your goals and business needs. A review of your lab workflow and instrument integrations will help us identify areas of improvement. And finally, alongside your IT infrastructure team and other lab stakeholders, we’ll work together to define software requirements and plan for a successful data migration.

 
 
installation
 
System Installation, Configuration, & Quality Assurance

Using the project plan as a roadmap, our software engineers configure and implement the solution, collaborating closely with your team throughout the process. Our development goes through comprehensive quality assurance testing to ensure that your solution meets the highest standards. Transparency and effective communication is key during this time, so we’ll constantly share the project’s progress, preview features, and make adjustments as needed. Hands-on training will ensure that your team fully understands how to operate and maintain the system for future enhancements.

deployment
 
Validation & Deployment

Once the solution is installed and tested, we will assist you through validation processes for industry standards or regulatory bodies before deployment. We will be on-site at your facility during deployment to ensure that the rollout of your solution happens smoothly and efficiently.

support
 
Training & Support

After your solution has deployed, we’ll still be here to help answer your day-to-day questions, provide ongoing technical support, and plan for your future needs. We offer multiple in-person training sessions in four of our global offices, in addition to online training. Our comprehensive training offerings will ensure that your team is armed with the skills needed to get the most out of your LIMS solution.

 
 

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